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Adding schemes without permission


Company/Brand: air tel prepaid


Air tel people adding the schemes with out our knowledge. When I called them, they said tecnical problem sorry. How many customer will call back like this and fight. This is a day robbery attitude of the service provider. Kindly look in to this. This is 2nd time I warned through phone. For clarifying the mistake raised by the service provder I have to call the customer care phone number and for this call I have been charged also. Why We have to be penalised.

Try to rule out such an attitude and help the users in better way.



My cell number:8971326970


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Posted : Thursday 17 March 2011 16:25 by Irabai B Patil

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'4' Comments on this complaint so far:


4. Airtel_Presence (Posted : Sunday 27 March 2011 10:30)
Dear Irabai B Patil ,



We would like to inform you that your concern listed 17 March 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com.



Regards

Rakesh Ranga

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

airtelpresence@airtel.in



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3. Airtel_Presence (Posted : Tuesday 22 March 2011 22:46)
Dear Irabai B Patil ,



This is to inform that your concern listed on 17 March. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.



Regards

Rakesh Ranga

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

airtelpresence@airtel.in



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2. airtel (Posted : Friday 18 March 2011 18:01)
Dear Customer,



This is to inform you that your concern listed 17 March. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.





Regards

Rakesh Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

airtelpresence@airtel.in



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1. Irabai B Patil (Posted : Thursday 17 March 2011 16:27)
convey to all users

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