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Airtel GPRS charges are levied


Company/Brand: AIRTEL


my mobile no:9831881248. I activated GPRS on 3rd March. I am using

Rs.98/- monthly plan ( 2 GB ) download.But whenever I am using mobile

net sometimes charges are being levied .On same day few times

deducting from my free 2GB data. Why its happing, i try to call to

customer care(198) to speak to service executive after five to two

minutes IVRS saying dial *121# from mobile and disconnecting

automatically. After trying lot of times to contact over Ph:198 for

lodging the complaint the staff is hanging the phone for 10, 15, 7

minutes respectively. the complaint ref No: CBDMO2o310434684 is given

respectively. But still the problem is not resolved, money is

deducting from my balance some times.

Hoping my problem would be solved and waiting for a positive response





on 11 th March it was deducted Rs 8.50 around 10PM, It is one exemple

i have mentioned


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Posted : Sunday 13 March 2011 14:21 by Gopal

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'3' Comments on this complaint so far:


3. Airtel_Presence (Posted : Sunday 20 March 2011 02:04)
Dear Customer,



We would like to inform you that your concern listed 13 March 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com.



Regards

Rakesh Ranga

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

airtelpresence@airtel.in



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2. Airtel_Presence (Posted : Friday 18 March 2011 23:48)
Dear Customer,



This is to inform that your concern listed on 13 March. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.



Regards

Rakesh Ranga

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

airtelpresence@airtel.in



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1. airtel (Posted : Friday 18 March 2011 18:04)
Dear Customer,



This is to inform you that your concern listed 13 March. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.





Regards

Rakesh Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

airtelpresence@airtel.in



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