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ATM Transaction failed money deducted from account rude behaviour by SBI


Company/Brand: SBI Branch Bharthna & Lakhna


My name is Shiv Ratan Singh and I have an account with SBI in Bharthna- U.P (Uttar Pradesh). On 30th September 2012 afternoon, I tried to withdraw a sum of rupees 10,000 from my SBI Account in the ATM (Lakhna - Code - 01969). ATM Machine didn’t withdraw the money but amount of Rs. 10,000 has been deducted from my account (Transaction no. "S10V0019690014417"). When I did the complaint about the same to the SBI customer care, they had given me the complaint number saying we will look into it and revert back to you (Complain No. "AT128326107504").i also informed this issue to the ATM Branch as well as my account branch, but they are not responding properly to me. After that both branch said rudely, that they can't do anything and don't disturb us in future for this matter, same is the case with customer care also.
Please suggest us that what to do in this matter as the moey which got deducted is not a small amount, we request you to please look into the matter and tell us what what we should do?

SBI Account Number : 30997436856
SBI (Branch Code - 12832, address - Bharthna- U. P.),
ATM (Lakhna - Code - 01969)
Transaction no. "S10V0019690014417"
Complain No. "AT128326107504"

Regards,
Shiv Ratan Singh
Mobile : 9411018214 9414425549


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Posted : Monday 1 October 2012 11:49 by Shiv Ratan Singh

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