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complaint against illegal deducion


Company/Brand: tata docomo gsm


Sir,

It is intimated that I have made an e-recharge of my mobile No. 7205379794 of Rs.110/- ( Rupees one hundred ten only) and balance is credited in my mobile is Rs.121/- (Rupees one hundred twenty one only) on 31/03/2012 at 07:02:16PM. I become surprised to know that balance of my account is shown as Rs.71.72 without any call from the date of e-recharge. Further they have activated india cricket daily pack, Dil dosti, Buddy chat etc without my consent and deducted the amount from my account. Hence, it is requested to kindly refund Rs.119/- ( Rupees one hundred nineteen only) which is illegally deducted from my account.

Further it may also be intimated that how & why the amount was illegally deducted from my account.
with regard


sanjay kumar




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Posted : Sunday 8 April 2012 13:11 by sanjay kumar

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'4' Comments on this complaint so far:


4. Tata Docomo (Posted : Friday 20 April 2012 11:41)
Hi Sanjay,

This is to inform you that upon checking with our records no wrong deductions have been found. Hence we are unable to process your request of refund. Also be informed that as per our records there is no VAS pack activated in your number.

Thanks and Regards
Customer Care
Tata DOCOMO.


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3. Tata Docomo (Posted : Monday 9 April 2012 17:12)
Hi Tejali,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.


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2. Tata Docomo (Posted : Monday 9 April 2012 17:06)
Hi Sanjay Kumar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.


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1. Tejali kumbhar (Posted : Sunday 8 April 2012 19:05)
sir

i want to bring to the notice that
love aaj kal pack has been activated on my number (8123996355)
without my concent,and on calling customer care service they have deactivated the service but have not refunded amount of 30 rs. And they have kept my no. on busy mode and i am not able to contact them

So kindly refund my amount back at the earliest

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