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Eureka Forbes is cheating people on changing of Aquaguard Water Purifier candles


Company/Brand: Eureka Forbes Aquaguard Water Purifier


Last year in september 2009, i have installed water purifier model no.(Aquaguard Total NF) in my house.that cost me around 15.5k. i thought it is a good ife time investment for the better health of my family, otherwise there are some cheaper models also but i go for a costly one, anyways in the first year i call aguaguard executive for the service regularly, say after every 2-3 months.but when the purifier competed one year and i again call the executive for the periodic service he told me that i need to replace all the candles in it, that will cost me around Rs. 3500-3600.that means i need to spend this much amount every year on the machine, isn't it a cheating on the customers because while selling the machine the salesman has not at all discussed about the expenses every year i need to do on it. i was thinking of around 1000-1200 Rs. because most of our relatives spend the amount of 1200 every year on thier machine for candles replacement as well as for AMC.



also the executive who came to my house for the service told me that he will replace the same with the lower cost of Rs.2500 privately which means i would get no reciept or any assurity of the

genuinity of candles.look!! what loot they have created.



This is a total froad which company is doing with thier customers with the name of candles replacement every year on such high cost. that means in the next 3 years it will equals the total cost of water purifier.How disgusting....!!!



i need to suggest all the readers who read this complaint, please know the maintainance cost and candles replacement cost of any model you buy from Eureka Forbes before buying any purifier from

them.it is very necessary otherwise you will also fall into the same well, where i am right now.


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Posted : Saturday 16 October 2010 16:08 by Amandeep Singh Gulati

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'1' Comments on this complaint so far:


1. Mukesh Krishnamurthy (Posted : Monday 1 August 2011 23:19)
Hi,

Eureka Forbes is cheating people on changing of Aquaguard Water Purifier candles.

I too bought the Aquagaurd Total RO Water purifier a couple of years back and they charged me 3000 rupees for the candle last year. Last week the executive is informing that we need sign an Annual AMC of 3000 Rs plus where they will replace the candles free of cost and provide service if there is any issues. Else we have to replace the candles by paying 3000 Rs plus the service charges.


3000 Rs every year is absolute looting, which was not mentioned at the time of the sale and i would not be able to afford to Pay Rs 3000 every year.

The AMC for my 50000 Rs bike is only 600 Rs per Annum nad thes eguys are charging 3000 Rs.

New buyers please be aware of this fact and go for the Water purifiers only if you are ready to invest for the candles every year.

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