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Froad by MakeMyTrip.com in Captivating Kashmir holiday package


Company/Brand: MakeMyTrip.com


I booked a Captivating Kashmir holiday package from MakeMyTrip.com, that was for 5nights/6days package from 27th Sep 2012 to 2nd Oct 2012 in Kashmir (Booking ID : "IN1209B10485"). while taking the package it was clearly mentioned over there that there will a stay in 3 star hotel in Srinagar, but when i went there with my wife they gave me stay in 2 star hotel, i contacted their customer care which in turn gave me no solution stating that i have to write an email to concerned department, somehow i manage to write an email from there because in 2 star hotel there was no internet facility & it is quite difficult to find out internet cafe in Srinagar market but received nothing more than assigned Reference ID 120930-034222 for the issue, I clearly mentioned in the mail that I need immediate attention, after continuous mailing and calling to MakeMyTrip customer care i received an e-mail from them saying they have forwarded my query to related department and would take another 72 hours for resolving the issue. I am back to my home writing this complaint and there is no use of them contacting me now, this is a froad done by MakeMyTrip and also spoiled my Honeymoon. They made us suffer even though we paid for the service.

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Posted : Wednesday 3 October 2012 14:11 by Sushil Kumar

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