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Timtara.com - spenting too much on advertisement but not on service


Company/Brand: Timtara.com


I never faced such harassment in my 6 Years of experience of Online Shopping (mostly from baazee.com currently known as eBay.in, eBay.com, Indiaplaza.in, tradus.in etc) but after dealing with timtara.com I'll always rethink before paying in a new born online shopping site.

On 8th October 2011 I make payment of Rs. 4330.00 for two Wrist Watches as detailed below:
Order #10105593
Order Date: 08-10-2011
Recipient: Moloy Dey
This order is marked as Awaiting Pickup
Your Order Contains the Following Items:

1 x Timex Expedition Men Watch - T49818

----------------------------------------------------

Part-II with this Unfortunate deal

After posting this complain Timtara people contact me evening yesterday on 20th October,2011 offering me Replacement of the used and defective wrist watch along with a Reebok Wrist Watch and a Rs.1000.00 Gift Voucher as compensation.

But I am really not interested in any kind of compensation. Only thing I am interested is the value for I paid that is replacement of the used and defective watch.

Timtara send me a mail today on 21st October 2011 asking me to pack the watch properly as they have arranged a pickup with afl courier. But the thing is that I don't have enough faith on Timtara.com to send the item back expecting a fare business and expecting a proper replacement.

I make the payment first trusting them and the broke it now if they really want to rectify their image and reputation they have to trust me and send the fresh and proper item first.

Expecting a sincere step from Timtara.com and thanks a lot to consumercourt.in.

Warm regards.

Moloy Dey
Order #10105591
Order Date: 08-10-2011
Recipient: Moloy Dey
This order is marked as Shipped
The AWB number for this order is BLUEDART- 13321584964
Your Order Contains the Following Items:

1 x Maxima Women Steel Watch - 23349LMLIC

The Payment confirmation may please be checked in the following image.
Timtara.com!! Never go for their purchase.-timtara-payment.jpg

There was no problem with the second item with
Order #10105591
Order Date: 08-10-2011 , 1 X Maxima Women Steel Watch - 23349LMLIC which costs Rs.475.00 after discount reached me in due time.

But second item with
Order #10105593
Order Date: 08-10-2011 1 x Timex Expedition Men Watch - T49818 which is worth Rs.3854.00 was not being shipped even after committed period.


Their response over mail is very poor and asking for 72 hours to let know about the status, then 48 hours again then 24 hours more but nobody is able to reply properly. The performance of the call center is also as good as mails.
The communications over mail can be seen in the images below.Timtara.com!! Never go for their purchase.-timtara-mail.jpgTimtara.com!! Never go for their purchase.-timtara-mail2.jpg

After average 4/5 phone calls per day they bothered to let me know that they are unable to ship the item as it is unavailable with them and offered me a Timex Expedition Men Watch - T49819 of same price.

Though the booking for Timex Expedition Men Watch - T49818 is still going on till the time I am writing. May be checked in Timtara.com

Considering their performance and reading about their refund reputation I accept and received the item today on 19th October 2011 evening with modified order.

But the suffering is still remain. The wrist watch found

1. previously used.

2. Found in running condition (without the plastic clip in the Center Crown)

3. Without the plastic protection on the glass cover and back cover.

4. Damaged Battery (as the backlight found very dim and fluctuating)

5. The belt is dirty and contain the patches of previous use.

Which is duly informed to Timtara.com just after receiving the item without and hope of solution.


The printout of the mail is also enclosed.
Timtara.com!! Never go for their purchase.-titara-mail-item-received.jpg

In fact I lost the faith on them so that I can not send it back asking for a refund.

So please beware of Timtara.com and go through all documents before dealing with them.

Regards.

Moloy Dey
Kolkata

-------------------------------------------------------------
Part-III

As expected from a FRAUD ORGANIZATION like Timtara.com they stopped communicating even after the commitments written above (though I did not trust them very much).

But thank god I did not step in their trap any more because if I really send the USED and Defective wrist watch back to them expecting a fresh one they never bother to return or communicate any more and I loose whatever I get.

Thus by paying Rs.4330.00 I got items worth hardly Rs. 2000.00

The last communication with Timtara.com may seen in the printout of the mail enclosed below. Moreover they are still advertising for Timex Expedition Men Watch - T49818 as per their statement which is not available to them and they send me a different model.

Timtara.com!! Never go for their purchase.-timtara-mail-return.jpg
Anyway before you make any transaction with Timtara.com please consider their reputation. I really worried about their attitude. They are not sitting for a long time business and I think they are going gather a considerable no of order and in one fine morning you will 404 Page Not Found by typing Timtara.com in your browser.

To The Consumercourt Team,

Thank you sir for you program this may alert some buyer to be cheated by such fraud shopping sites.

Warm regards.

Moloy Dey


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Posted : Wednesday 5 December 2012 13:15 by Moloy Dey

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